Frequently Asked Questions
- Customer Service
- Frequently Asked Questions
1. Are all items one-of-a-kind?
No. None of the items we sell are mass-produced with the exception of the few “made off-shore” items. A craftsperson may make an unlimited number of a particular piece, which are similar, but as they are hand-finished or painted or glazed most pieces have a somewhat unique quality. Items which are one-of-a-kind or one of a limited edition are clearly described as such.
2. What if I order something that is not in stock?
We strive to maintain our inventory, especially of those items on our website. If we do not have the piece you ordered on hand, we immediately contact the artist and will then let you know how soon we can ship your order. In most cases, this would be within a week to ten days if not sooner.
3. Is everything in the gallery on the website?
It is not possible for us to show the hundreds of items we have in the gallery on our website. If you are looking for something in particular or a specific artist’s work please contact us by telephone/fax/email or by filling out our contact us form. Often our customers remember something from their last visit to the gallery. Again, contact us, as we are always happy to help and email pictures and information.
4. How do you find these wonderful things?
This is a question that visitors to the gallery ask all the time. Bringing the work of contemporary artists and craftsmen to the marketplace for more than 40 years, we have many ways of finding new and innovative things. There are professional shows for gallery/shop owners that we attend and we are contacted directly by artists throughout the year. Reviewing and selecting new pieces for the gallery is one of the most enjoyable parts of our work!
5. The site does not seem to be working for me. Help!
First, please check out our Site Requirements to make sure that you are using a supported browser and have the necessary features enabled. If you are still having trouble, please contact us.
RETAIL LOCATION IS CURRENTLY CLOSED
- 508-385-3322
- www.spectrumamerica.com